Welcome to Tekool! Our Sellers Policy outlines the terms and conditions governing your participation as a seller on our platform. By selling products on the Tekool website, you agree to abide by these policies. Please read them carefully before listing your products for sale.
1. Seller Registration:
- To become a seller on the Tekool platform, you must register for a seller account and agree to comply with our Sellers Policy and other applicable terms and conditions. You may be required to provide certain information about your business and products during the registration process.
- Tekool reserves the right to approve or reject seller applications at our discretion. We may request additional information or documentation to verify your identity or business legitimacy before approving your seller account.
2. Product Listings:
- As a seller on Tekool, you are responsible for creating accurate and detailed product listings for your products. Product listings should include clear and descriptive titles, high-quality images, accurate descriptions, and relevant specifications.
- You must ensure that your product listings comply with all applicable laws and regulations, including but not limited to laws regarding product safety, labeling, and advertising.
3. Pricing and Payment:
- Sellers are responsible for setting the prices of their products on the Tekool platform. You must ensure that your pricing is competitive and reflects the value of your products.
- Tekool collects payment from buyers on behalf of sellers and remits payments to sellers after deducting applicable fees and commissions. Payment processing fees and commission rates may vary depending on the type of products sold and other factors.
4. Order Fulfillment:
- Sellers are responsible for fulfilling orders promptly and accurately. You must ensure that orders are shipped to buyers within the specified timeframe and in accordance with our shipping and delivery policies.
- You must provide tracking information for each order shipped and communicate with buyers regarding order status, shipping updates, and any issues that may arise during the fulfillment process.
5. Customer Service:
- Sellers are expected to provide excellent customer service to buyers before, during, and after the purchase. This includes responding promptly to buyer inquiries, addressing concerns or complaints, and resolving any issues in a professional and timely manner.
- If a buyer contacts Tekool customer support regarding an issue with an order or product sold by a seller, the seller may be required to provide assistance or take appropriate action to resolve the issue.
6. Compliance with Policies:
- Sellers must comply with all applicable policies and guidelines outlined in the Tekool Sellers Policy, Terms and Conditions, and other policies posted on our website. Failure to comply with these policies may result in the suspension or termination of your seller account.
- Tekool reserves the right to remove or delist any product listings that violate our policies or are deemed inappropriate or misleading.
7. Feedback and Reviews:
- Sellers may receive feedback and reviews from buyers regarding their products and service. Feedback and reviews provide valuable insight into the buyer experience and help sellers improve their products and service quality.
- Sellers should actively monitor and respond to buyer feedback and reviews, addressing any concerns or issues raised by buyers and taking steps to improve customer satisfaction.
Thank you for choosing Tekool as your platform for selling products. We value your partnership and commitment to providing high-quality products and excellent customer service. If you have any questions or concerns about our Sellers Policy, please contact our seller support team for assistance.
