At Tekool, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a straightforward and transparent return policy to ensure your satisfaction. Please read the following guidelines carefully before initiating a return:
1. Eligibility:
- Returns are accepted within 30 days of the original purchase date.
- To be eligible for a return, items must be in their original condition, unused, and in their original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
- Certain products, such as electronic components, may have specific return requirements due to their sensitive nature. Please check the product description or contact our customer service team for more information.
2. Initiation of Return:
- To initiate a return, please contact our customer service team via email or phone to request a return authorization (RA) number.
- Please include your order number, the reason for the return, and any relevant information about the product condition.
- Once your return request is approved, you will receive an RA number along with further instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a Tekool error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. Tekool is not responsible for items lost or damaged during return shipping.
4. Restocking Fee:
- Returns may be subject to a restocking fee, which will be deducted from your refund. The restocking fee covers the cost of processing and inspecting returned items.
- The restocking fee amount may vary depending on the condition of the returned item and the reason for the return.
5. Refund Process:
- Once we receive the returned item and inspect it for eligibility, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
- You will receive an email notification once your refund has been processed.
6. Exclusions:
- Certain items may not be eligible for return, including but not limited to:
- Items marked as final sale or clearance.
- Custom or personalized products.
- Products that have been used or damaged by the customer.
- Please check the product description or contact our customer service team if you have any questions about the eligibility of a specific item for return.
7. Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help and ensure that your shopping experience with Tekool is a positive one.
Thank you for choosing Tekool. We appreciate your business and strive to provide the best possible service to our valued customers.
