At Tekool, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect:
- **Personal Information:** When you place an order or register an account with Tekool, we may collect personal information such as your name, address, email address, phone number, and payment details. This information is necessary for processing orders and providing customer support.
- **Usage Information:** We may also collect non-personal information about your interactions with our website, such as your IP address, browser type, pages visited, and referring website. This information helps us improve our website and tailor our services to better meet your needs.
2. How We Use Your Information:
- **Order Fulfillment:** We use your personal information to process and fulfill your orders, including verifying your identity, processing payments, and delivering products to your address.
- **Customer Support:** We may use your contact information to communicate with you about your orders, provide assistance, and respond to your inquiries or requests.
- **Marketing and Promotions:** With your consent, we may use your email address to send you promotional offers, newsletters, or other marketing communications about Tekool products and services. You can opt out of receiving marketing emails at any time by following the unsubscribe instructions included in the email.
- **Website Improvement:** We analyze usage data to understand how customers interact with our website and identify areas for improvement, such as website functionality, user experience, and product selection.
3. Information Sharing and Disclosure:
- **Third-Party Service Providers:** We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or providing other services on our behalf. These service providers are contractually obligated to use your information only for the purposes of providing the services we have requested and to maintain the confidentiality and security of your information.
- **Legal Compliance:** We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government inquiry.
4. Data Security:
- We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure socket layer (SSL) technology, and regular security audits.
- Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices:
- **Access and Correction:** You have the right to access, update, or correct your personal information stored in your Tekool account. You can do this by logging into your account or contacting our customer support team.
- **Opt-Out:** You can opt out of receiving marketing communications from Tekool at any time by following the unsubscribe instructions included in the email or contacting our customer support team.
6. Children's Privacy:
- Tekool's website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action.
7. Changes to this Privacy Policy:
- We may update or revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by posting the updated version on our website or sending you an email notification.
8. Contact Us:
- If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact our customer support team. We are here to assist you and address any concerns you may have.
Thank you for trusting Tekool with your personal information. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.
