Buyer Policy

Welcome to Tekool! Our Buyers Policy outlines the terms and conditions governing your purchases and interactions as a buyer on our platform. By making a purchase on the Tekool website, you agree to abide by these policies. Please read them carefully before making a purchase.

1. Product Information:

- Tekool strives to provide accurate and detailed product information on our website. However, please note that product descriptions, specifications, and images are provided for informational purposes only. We recommend reviewing product details carefully before making a purchase.

2. Pricing and Payment:

- Product prices listed on the Tekool website are subject to change without prior notice. While we make every effort to ensure accurate pricing information, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for the affected products.

- Payment for purchases on the Tekool website is processed securely through our payment gateway. We accept major credit cards, debit cards, and other payment methods as indicated at checkout. Your payment information is encrypted and protected to ensure the security of your transactions.

3. Order Fulfillment:

- Once your order is placed and payment is successfully processed, Tekool will fulfill your order promptly. We strive to ship orders as quickly as possible, typically within 1-2 business days. However, order processing times may vary depending on product availability and other factors.

- You will receive a confirmation email with order details and tracking information once your order has been shipped. Please note that shipping times may vary depending on your location and the shipping method selected at checkout.

4. Returns and Refunds:

- Tekool offers a hassle-free return policy to ensure your satisfaction with your purchase. Please refer to our Return Policy for detailed information on eligibility, initiation of returns, return shipping, restocking fees, and refunds.

5. Customer Support:

- At Tekool, we are committed to providing excellent customer support to assist you with any questions or concerns you may have before, during, or after your purchase. Our knowledgeable customer service team is available to provide assistance via email, phone, or live chat.

- If you have any questions about a product, an order, or our policies, please don't hesitate to contact us. We're here to help and ensure that your shopping experience with Tekool is a positive one.

6. Feedback and Reviews:

- Tekool values your feedback and encourages you to share your shopping experience with us. After making a purchase, you may have the opportunity to leave a review or provide feedback on the product and your overall experience. Your feedback helps us improve our products and services to better meet your needs.

7. Compliance with Policies:

- By making a purchase on the Tekool website, you agree to comply with our Buyers Policy, Return Policy, and other applicable policies outlined on our website. Failure to comply with these policies may result in the cancellation of your order or other actions as deemed necessary by Tekool.

Thank you for choosing Tekool for your purchase. We appreciate your business and look forward to serving you again in the future. If you have any questions or concerns about our Buyers Policy, please contact our customer support team for assistance.